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Cooling Incident – Frankfurt Data Centre
We are currently investigating a service disruption affecting our infrastructure in Frankfurt. Cloud Servers hosted at this location are currently unavailable, and CDN traffic has been rerouted to alternative locations.
Earlier this morning, a water leak affected the facility's cooling systems. As temperatures within the facility increased, we took the precautionary measure of powering down our equipment to protect it from overheating.
The facility operator has identified and isolated the source of the leak and is currently refilling the chilled-water system. Additional equipment has been deployed to accelerate this process, reduce temperature and humidity levels, and remove water from affected areas. Specialist engineers, including the facility's fire protection vendor, are attending the site.
We are closely monitoring recovery efforts and will provide further updates as more information becomes available.
Cooling Incident - Frankfurt - Update
The facility operator continues to make progress restoring cooling systems at our Frankfurt location. Cloud Servers at this location remain unavailable and CDN traffic continues to be rerouted to alternative locations.
The original water leak has been repaired. During restoration work, a second leak was identified and has since been isolated while its cause is investigated. Refilling of the chilled-water system is progressing, with one buffer tank now full and the second currently being refilled.
Specialist cooling engineers are onsite and, once the water systems have been refilled, the facility operator plans to restart and test each chiller individually before returning the cooling systems to service. Work to remove water and reduce humidity within affected areas is also continuing.
We are closely monitoring recovery efforts and will provide a further update as progress is made.
Planned Maintenance
Saturday, 15-Aug-26
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